Kennedys, a global law firm renowned for litigation, dispute resolution, and advisory services, sought to modernize its workplace experience to support a hybrid workforce. With the opening of their new London headquarters, the firm aimed to implement a scalable, user-friendly solution for desk and room booking that would optimize space utilization and enhance employee satisfaction.
The Challenges
As part of their workplace modernization efforts, Kennedys identified several key challenges:
Need for a Seamless User Experience: Employees required an intuitive system to easily locate and reserve workspaces, both remotely and on-site.
Fragmented Booking Processes: Existing methods for reserving desks and meeting rooms were inconsistent and inefficient, leading to confusion and underutilization of spaces.
Lack of Real-Time Utilization Data: The firm lacked visibility into how spaces were being used, hindering effective space planning and decision-making.
The Korbyt Booking Solution
To address these challenges, Kennedys partnered with Korbyt to deploy the Korbyt Booking platform, implementing the following solutions:
Mobile App Features: The mobile application allows staff to locate colleagues and navigate the office space efficiently.
Integrated Desk and Room Booking: Employees can reserve workspaces through multiple channels, including kiosks, mobile apps, and web browsers, providing flexibility and convenience.
Check-In/Check-Out Functionality: The system enables users to check in and out of booked spaces, offering accurate data on space utilization.
Digital Signage Integration: Interactive displays at desks and meeting rooms facilitate real-time booking and occupancy status updates.
“We worked with Korbyt to create an end-to-end experience for staff, from booking space before arrival to finding colleagues’ desk locations through a mobile app and kiosk.”
— Andrew Alderson, Chief Facilities Management Officer, Kennedys
The Results
The implementation of Korbyt Booking yielded significant benefits for Kennedys:
Optimized Space Utilization: Real-time data collection and analysis informed strategic decisions on workspace configuration, contributing to one of the best staff-to-desk ratios in the legal industry.
Enhanced Employee Experience: The intuitive booking system improved employee satisfaction by simplifying the process of finding and reserving workspaces.
Scalable Global Deployment: Following the successful rollout in London, the firm is extending the solution to offices worldwide, standardizing the workplace experience across locations.
“The digital signage at desk and room level with check-in functionality helps us to better understand space utilization. We are now looking at how we measure actual space use through sensor technology.”
— Andrew Alderson, Chief Facilities Management Officer, Kennedys
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