Bryan Cave Leighton Paisner (BCLP), a global law firm with 25 offices and clients including 40% of the Fortune 500, needed a scalable workplace experience solution to support a new hybrid work model. Legacy booking tools were inconsistent and inadequate, especially across regions. To streamline operations, enhance employee experience, and unify space management across offices, BCLP partnered with Korbyt.
The Challenges
BCLPโs transition to hybrid work surfaced several operational obstacles:
- Inconsistent booking technologies across offices led to user frustration and inefficiency.
- Many locations were still relying on outdated tools like paper diaries and Excel to reserve spaces.
- Limited visibility into desk and meeting room availability across locations hampered space utilization planning.
- The existing software provider failed to meet service expectations or provide the necessary support for global scale.
- The new BCLP London office introduced a need for flexible hot desking and hoteling due to a reduced number of desks post-COVID.
The Korbyt Booking Solution
Korbyt worked closely with BCLP to deploy a cohesive workplace experience platform, anchored by Korbyt Booking:
Custom Employee Portal: A manager-facing tool was developed to support desk assignment and employee in-office scheduling, simplifying coordination within teams.
Mobile Booking App: Employees gained the flexibility to book desks and rooms via mobile app and QR code check-in.
Global Rollout: Initiated in London and Manchester, then expanded to Paris, Hong Kong, Singapore, the U.S., and satellite offices.
Integrated Platform: Korbyt migrated existing scheduling toolsโlike Microsoft Exchangeโinto one unified experience, with minimal disruption.
Digital Room Panels: Installed at meeting rooms and desk cubicles to enable self-service booking, real-time visibility, and usage analytics.
Hot Desking & Reverse Hoteling: Supported flexible workspace usage during the firmโs office relocation, including COVID-era adaptations like distancing logic.
The Results
The implementation of Korbyt Booking delivered transformative value:
Operational Efficiency: A unified platform simplified scheduling, reduced IT burden, and streamlined global coordination.
Optimized Space Utilization: Real-time occupancy data and check-in/out functionality surfaced actionable insights to inform office layout decisions.
Enhanced User Experience: A frictionless, consistent system empowered employees and improved workplace satisfaction.
Adaptability and Future Readiness: BCLP introduced bookable height-adjustable desks in high-demand areas, ensuring equitable access to ergonomic resources.
Conclusion
BCLP continues to evolve its hybrid work strategy with Korbyt Booking as the backbone of its global workplace experience. By consolidating fragmented tools into one intelligent platform, theyโve created a more agile, efficient, and employee-centric work environmentโdelivering measurable ROI while preparing for the future of work.
Learn how Korbyt Booking can transform your law firmโs workplace experience.
